when the visualizer is plugged into the computer make sure that it is connected as a registered device.
This can be done by going to the start menu and opening the "Devices and Printers" tab.
if there is a visualizer within the Devices tab then it is okay to proceed if not please contact the IT support team.
If the visualizer is detected then open "VLC media player"
when VLC is open then go to the media tab on the top left corner and go down to capture device,
Open the tab up and will come up with a pop up menu.
When this menu appears then go to the drop down menu for for "Video device name" and the name of the visualizer should be within there select it then press play then it should come up with the live feed from the visualizer, if the does not work pleas contact the IT support team.